Sell parking and spectator tickets at sign-up
Athletes now get a step in the sign-up offering everything else you sell: parking, camping, tickets for whoever is coming to watch. It all goes on one payment with their entry.
You do not switch this on. It appears by itself as soon as the competition has something to sell, which is what this guide is about.
Before you start
Nothing, beyond knowing what you want to sell and what to charge for it.
Step 1: add what you are selling
There are two separate places, because they are two different things.
Extras are things for the athlete: parking, camping, a t-shirt.
- Open the competition.
- Extras in the left-hand menu.
- New extra, then fill in:
- Name, which is what the athlete sees. "Weekend parking pass" beats "Parking".
- Type, camping or parking.
- Price.
- Capacity, if there is a real limit. Leave it blank or at 0 for unlimited. It is enforced at the moment of purchase, so you cannot oversell.
- Description, one line under the name in the checkout.
- Instructions, which go in their confirmation email rather than on the page. Gate codes, where to park, what time the field opens.
Spectator tickets are for people who are not competing.
- Spectators in the same menu.
- Add a ticket type per price: Adult, Child, Under 5 free.
Step 2: decide the purchase rules
On each extra:
- Limit per entry caps how many one team or athlete can buy. Two parking passes per team stops one person taking eight.
- Participants only hides it from anyone without a confirmed entry.
- QR pass decides whether it is scanned at a gate or handed out from a list. Parking defaults to a QR pass, camping to a handout, and you can change either.
Step 3: look at your own sign-up
Open your competition's public page and start a sign-up as an athlete would. After the category and the waiver you should see a step headed Anything else? listing what you added, with a quantity picker against each.
Add a couple of things and carry on to the payment page. The summary lists the entry and every extra at its own price, then the subtotal, the processing fee and one total.
You can stop there. Nothing is charged until you complete the payment.
What your athletes get
One charge, one receipt, and their passes in the confirmation email. A QR pass can be added to Apple Wallet or Google Wallet from their competition page, and they can forward a parking pass to whoever is actually driving.
What you get
One payment instead of three. It reaches you as a single line to reconcile, and the processing fee is paid once rather than once per purchase, so bundling costs the athlete less than buying the same things separately.
A higher average order, because you are asking at the only moment they have their card out.
Everything on the Payments page, with the entry and its extras under one order, and a filter per sale type.
Refunding one item
Someone buys an entry and two parking passes and only needs one.
- Payments in the competition menu.
- Find the purchase and open it.
- Refund the single line.
The rest of the purchase, and their place in the competition, stay exactly as they were. A deposit scheme can be refunded one instalment at a time or all at once, and purchases made before any of this existed refund from the same page.
When it does not work
The step does not appear. The competition has no extras and no spectator tickets. That is the only reason; the step hides itself rather than showing an empty page.
An item is missing from the step. Check its capacity is not reached, and check whether it is set to participants only.
Someone says they were charged twice. They were not. Look at the Payments page: one order, one charge. What they are usually seeing is the pending authorisation alongside the settled charge in their banking app, which drops off on its own.